Shipping & Returns

Shipping Policy

If you have questions about your shipment our fully staffed team can assist you at anytime.

United States Postal Service "USPS" is our preferred shipping carrier within the United States and other countries. All orders within the U.S will be shipped Priority Mail or First Class.

 All orders require a processing time of up to 24 hours. This does not include weekends or holidays. After your order is processed it will ship.

Priority Shipping is also available and takes 2-3 business days to ship and will be delivered via Priority Mail.

Overnight shipping is available for US customers.

Once the package has left our office  and  has been received by the post office.  A tracking number will be emailed or texted to you.

If your package is returned to us the customer will be responsible for paying an additional shipping fee to have the package re shipped.

 

If your tracking information states that the item was successfully delivered and or signed for We are not liable to send a replacement package.  You must contact your local USPS store and open a claim.

 We are not responsible for delivery delays due to mishandling by the carrier ,incorrect address or delays due to weather conditions.

Return & Exchange Policy

Due to COVID-19 & Delta Variant

No exchanges or Refunds.

All sales are Final.

Orders can’t be modified or cancel once they are process.

Color may vary due to resolution.

Please check merchandise immediately. All damages or wrong merchandise must be claim within 2 days of receiving merchandise. And will be issue a store credit.

If you are not sure about a particular item please give us a call with the image. And we will help you to the best of our ability but will be your responsibility to make the right decision for yourself.

All items that are preorder will ship as soon as they are received and check in at our office.

Email us at keepitjazzyllc@gmail.com it take us 24 hours to response.